Return & Refund Policy

RETURNS POLICY

  • Returned items must comply with our returns policy:

    • Customer can request returns and refunds from our Customer Service for any reason within 14 days after invoice date or upon receipt of products.
    • Refund or return are not applicable to:
      • Clearance items (Unless defective issue)
      • Defective sale items
    • Clearance items are not allowed to refund or return unless defective issue.
    • Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
    • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
    • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
    • Jewelery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
    • In the interest of hygiene, we do not accept returns or refunds on hosiery, lingerie, earrings and swimwear items unless they are defective or the wrong item wan sent.
    • All returned items will be reviewed by MIA MAIA. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
    • Customer will be liable for payment of any shipping charges and any duties & taxes (for orders delivering to China and United States) with exceptions to return of defective items; This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable on our site. 

RETURNS PROCESS

Returns & refund must be requested to our Customer Service within 14 days after invoice date or upon receipt of products. Customers need to bear return shipping cost via your preferred shipment method. Free returns only applicable for damage caused during transportation.

If you would like to apply the return, email us at cs@miamaia.com with the subject title: Return Request – Your Order Number, also attached the product photo with all the tag. Our customer service team will assist you with the returns process.

Please follow the steps below:

Step 1 :  Fill in the return form. Next to the products listed above, select one of the reason codes against your return.

Step 2 :  Apply your return request through email to us (cs@miamaia.com)

Step 3 :  Wait until our confirmation before you return the items.

Step 4 :  Enclose this form with your items in your parcel to enable us to process your return within 48 hours of receipt, to avoid any refund delays.

Step 5:  You will receive email notifications to inform you at these stages:

  • We have received your request,
  • We have received your item(s) at our facility and are processing your request; and
  • Your refund has been successfully credited to your account.

REFUNDS

Once your return has been received and accepted by us, your refund will be completed via the original payment method within 14 working days.

FEES INCURRED WHEN RETURNING AN ITEM

For all items eligible for returns, you will be liable for payment of any shipping charges. Please kindly pay for the shipping fees when returning via couriers. If the item is defected or incorrectly shipped, MIA MAIA will provide a reimbursement of postage costs.

DEFECTIVE SALE

Defective sale items are not allowed to return and exchange. Promotion code is not applicable to defective items. Photos of items are displayed on the product page, if you would like to know more details, please email us at cs@miamaia.com.

Once the defective items are sold, customer agreed to the "DEFECTIVE PRODUCT TERMS & CONDITIONS". The defective product cannot be exchanged or refunded for any reason. Please consider carefully before buying.